Your Trusted Source for Premium, Eco-Friendly Building Materials
Customer Support
You can reach our customer support team through phone, email, or our website’s contact form. Visit our Contact Us page for more details.
Our customer support team is available during regular business hours, Monday through Frid ay. Specific hours can be found on our Contact Us page.
Yes, we offer product samples upon request. Contact our team, and we’ll arrange for samples to be sent to you.
The warranty or guarantee varies by product and manufacturer. Please refer to the specific product’s documentation or contact us for details.
Our return and exchange policy depends on the product and manufacturer. Please review our return policy or contact our customer support for assistance.
Yes, we offer technical assistance and support to ensure that our products are installed and used correctly.
You can contact us through our website, phone, or email. Our team is here to assist you with any questions or needs you may have.
Purchasing from Us
You can place an order through our website, by phone, or by contacting our sales team directly.
We accept various payment methods, including credit cards, bank transfers, and purchase orders. Contact our sales team for specific payment options.
Minimum order quantities may vary by product. Contact our sales team for product -specific details.
Lead times vary by product and manufacturer. Our team will provide you with estimated delivery times when you place your order.
Yes, you can track the status of your order. We provide tracking information once your order is shipped.
To purchase our building materials, you can contact us directly through our website or by phone. We can also connect you with local distributors if available.
Absolutely, we encourage customers to request product samples for evaluation. Contact us, and we will be happy to assist you.
Yes, we provide customized solutions to meet the unique needs of your projects. Reach out to discuss your requirements.
The lead time for product delivery may vary, but we will provide you with an estimated timeframe when you place your order.
Minimum order quantities may apply for certain products. Contact us for specific information regarding your order.
Shipping
Our shipping policy includes information on shipping methods, costs, and delivery times. Please review it on our website or contact us for details.
Answer: Yes, we offer international shipping. Contact us for details and shipping options to your location.
If your shipment is damaged, please contact our customer support team immediately. We will assist you in resolving the issue.
Yes, we offer expedited shipping options for certain products. Contact our sales team to discuss expedited shipping for your order.
Yes, we provide tracking information for all shipped orders. You’ll receive this information once your order is dispatched.
BOTO Trim
You can use an acrylic, urethane, or polyurethane caulk with BOTO Trim.
The following products may be used for filling trim nail holes: Acrylic caulk Polyurethane/urethane caulk Auto body Bondo Vinyl spackle/painter’s putty
No, BOTO Trim cannot be used in structural applications. W ARNING: BOTO Trim products cannot be used in any stress or structural applications. BOTO Trim products can only be used as the decorative part of your application; either wood or metal structural components need to be incorporated for structural applications. Check with your architect or builder if your application is structural.
You will want to use the same fasteners you would use for installing wood trim and siding. They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate a minimum of 1-1/2”. For best results, use fasteners designed for wood trim and wood siding. These fasteners have a thinner shank, blunt point, and full round head. Standard nail guns work well with BOTO Trim. If use pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath the surface of the BOTO board. IMPORTANT: Staples, brads, and wire nails should never be used. These products have shanks that are too small in diameter to control the thermal expansion and contraction properties of BOTO Trim. For a finished look the Cortex fastening system can be used to reduce the need to field apply paint when the trim is going to be left white.
Depending on degree of cleaning needed, power wash or hose loose dirt off of the trim board. If using a power washer, be sure to test the pressure setting and nozzle first to ensure that the surface of the trim will not be damaged. Other cleaning methods include using a soft cloth and a mixture of mild detergent. Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks. Other methods include mild household spray cleaner like Simple Green or Krud Kutter Cleaner/Degreaser, Oxiclean, or denatured alcohol. When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a scrap piece of BOTO Trim, to make sure it does not harm the surface or damage the product’s appearance. Always read the cleaning product manufacturer,s specific information before using any product on your BOTO Trim and follow their instructions. WARNING: Keep children and pets away from cleaning product and the Trim until completely dry. I MPORTANT: Do not use solvent based cleaners as they can harm the finish of BOTO Trim. Consult with your paint manufacturer for instructions on cleaning BOTO Trim that has already been painted.
No, BOTO Trim products are manufactured in a matte white finish only, but can be painted to achieve a custom color. BOTO Trim products are manufactured in a matte white finish only, but can be painted to achieve a custom color.
No. BOTO Trim products do not require paint for protection, but may be painted to achieve a custom color or to cover nail holes that have been filled. If you choose to paint, use 100% acrylic latex paint with an LRV of 55 or higher. Definition of LRV (Light Reflective Value): LRV is the amount of light reflected from a painted surface. Black has a reflectance value of Zero (0) and absorbs all light and heat. White has a reflectance value of nearly 100 and keeps a building light and cool. All colors fit between these two extremes. Light Reflective Values are given as a percentage. For example, a color with a LRV of 55 means it will reflect 55% of the light that falls on it. For darker colors (LRV of 54 of lower) use paints with heat reflective characteristics specifically formulated for use on vinyl/PVC products. These paints/coatings are designed to reduce excessive heat gain. WARNING: It is recommended that should you choose to paint a darker color (LRV of 54 or lower) all aforementioned installation steps.
Yes. BOTO Trim products can be used on a variety of interior applications. However, you should check with your local building code before installing BOTO Trim products in an interior application.
BOTO Mouldings
Depending on degree of cleaning needed, power wash or hose loose dirt off of the mouldings. If using a power washer, be sure to test the pressure setting and nozzle first to ensure that the surface of the mouldings will not be damaged. Other cle aning methods include using a soft cloth and a mixture of mild detergent. Some people have found the Mr. Clean Magic Eraser to work on pencil or other black marks. Other methods include mild household spray cleaner like Simple Green or Krud Kutter Cleaner/ Degreaser, Oxiclean, or denatured alcohol. When using cleaners other than a mixture of mild detergent and water, it is best to test on a small area or a scrap piece of BOTO Mouldings, to make sure it does not harm the surface or damage the product ’ s appear ance. Always read the cleaning product manufacturer ’ s specific information before using any product on your BOTO Mouldings and follow their instructions. WARNING: Keep children and pets away from cleaning product and the Trim until completely dry. IMPORTANT: Do not use solvent based cleaners as they can harm the finish of BOTO Mouldings. Consult with your paint manufacturer for instructions on cleaning BOTO Mouldings that has already been painted.
Yes, BOTO Moulding can be heat formed; however, various shaped details or dimensions of the profile may be lost in the process.
Yellowing is a very slow process but it keeps yellowing a little in the first 5 or 10 years.
You will want to use the same fasteners you would use for installing wood trim and siding. They should be stainless steel or hot dipped galvanized and long enough to penetrate the substrate a minimum of 1-1/2”. For best results , use fasteners designed for wood trim and wood siding. These fasteners have a thinner shank, blunt point, and full round head. Standard nail guns work well with BOTO Mouldings. If use pneumatic tools, use a fastener with a full round head and set the pressure so the fastener goes just beneath the surface of the BOTO board. IMPORTANT: Staples, brads, and wire nails should never be used. These products have shanks that are too small in diameter to control the thermal expansion and contraction properties of BOTO Mouldings.
